How to Provide Remote Support

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    Host Setup

    • 1). Click "Start" on your Windows desktop. Open the Control Panel and locate the "System" icon.

    • 2). Under the "Remote" tab, make sure that all of the assistance check boxes are selected.

    • 3). Under the "Computer Name" tab, note the name of your computer. Leave the computer on and connected to the Internet.

    Remote Setup

    • 1). Select "Remote Desktop Connection" under the Start menu. This can be found by selecting "Accessories" and "Communications" under "All Programs" after opening the Start menu.

    • 2). Typethe host computer's name into the input box.

    • 3). Type in any login credentials for the host computer, if needed. This will typically include the user name and password.

    • 4). Click "Log Off" under the Start menu to close out the session when you're finished.

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