Economy, Complexity, Reliability Drive IT Outsourcing Vs In-House Debate
Three issues dominate today's discussion about whether or not to outsource IT Services: economic pressures, Network Support complexity, and IT Support reliability.
Typically when employers think about employees versus independent contractors, they go to the most basic bottom line: hourly compensation.
The Real Cost While in-house staff generally costs less per hour than IT outsourcing, there are often many hidden costs that tilt the scales in favor of outsourcing.
These hidden costs include fixing a problem caused by an IT Support person tasked with something outside his or her area of expertise.
While it's convenient to dump everything on the in-house resource, it may not be wise.
Resulting problems and needed fixes can run up a huge tab-enough to break some companies already teetering on the economic brink.
Another hidden cost is tied to trustworthiness.
A disgruntled employee can wreak expensive IT havoc.
Theft and sabotage are two primary ways to compromise Network Services.
In contrast, a competent outsourced IT Services company can provide a protective net around IT infrastructure, and will be more accountable.
In the final analysis, it's much easier to establish an accurate check of an established outsourced company than an employee.
Complexity Sheer volume of required IT knowledge and experience has changed the IT Services landscape from the one-size-fits-all "fix-it guy" to a team of people with a variety of specialties and skills.
Again, this fits into the "do-it-right the first time or pay later" scenario.
Multiple competent employees will be an expensive proposition given their always-on, always getting paid status.
On the other hand, outsourced IT Support can be configured and customized so that a company only buys what they need.
While hourly compensation will likely be higher, efficiency will be much higher.
Compare the bottom line apples-to-apples.
In many cases, the outsourced option will prove to be much more economical and provide the peace of mind that comes with knowing Network Services are being handled competently and completely.
Reliability Backup systems don't just apply to technology.
They also come into play with people.
One person, no matter how talented or valued, is just...
one person.
Illness, emotional upheaval, and a host of other influences can cause that one person to falter-leaving IT Services in dire straits.
An experienced outsourced IT company eliminates this scenario by providing a team of people with backup systems in place.
Generally, this means multiple people able to offer similar services in a well-coordinated system.
If one "component" fails, another will step in immediately to handle the situation.
It's akin to having one pilot versus a pilot and co-pilot.
Which scenario would you prefer next time you board a plane?
Typically when employers think about employees versus independent contractors, they go to the most basic bottom line: hourly compensation.
The Real Cost While in-house staff generally costs less per hour than IT outsourcing, there are often many hidden costs that tilt the scales in favor of outsourcing.
These hidden costs include fixing a problem caused by an IT Support person tasked with something outside his or her area of expertise.
While it's convenient to dump everything on the in-house resource, it may not be wise.
Resulting problems and needed fixes can run up a huge tab-enough to break some companies already teetering on the economic brink.
Another hidden cost is tied to trustworthiness.
A disgruntled employee can wreak expensive IT havoc.
Theft and sabotage are two primary ways to compromise Network Services.
In contrast, a competent outsourced IT Services company can provide a protective net around IT infrastructure, and will be more accountable.
In the final analysis, it's much easier to establish an accurate check of an established outsourced company than an employee.
Complexity Sheer volume of required IT knowledge and experience has changed the IT Services landscape from the one-size-fits-all "fix-it guy" to a team of people with a variety of specialties and skills.
Again, this fits into the "do-it-right the first time or pay later" scenario.
Multiple competent employees will be an expensive proposition given their always-on, always getting paid status.
On the other hand, outsourced IT Support can be configured and customized so that a company only buys what they need.
While hourly compensation will likely be higher, efficiency will be much higher.
Compare the bottom line apples-to-apples.
In many cases, the outsourced option will prove to be much more economical and provide the peace of mind that comes with knowing Network Services are being handled competently and completely.
Reliability Backup systems don't just apply to technology.
They also come into play with people.
One person, no matter how talented or valued, is just...
one person.
Illness, emotional upheaval, and a host of other influences can cause that one person to falter-leaving IT Services in dire straits.
An experienced outsourced IT company eliminates this scenario by providing a team of people with backup systems in place.
Generally, this means multiple people able to offer similar services in a well-coordinated system.
If one "component" fails, another will step in immediately to handle the situation.
It's akin to having one pilot versus a pilot and co-pilot.
Which scenario would you prefer next time you board a plane?
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